Refund policy

All sales are final. As each Shlokaa piece is handmade and made to order, we do not offer returns, refunds, exchanges, or cancellations once an order has been placed.

We encourage you to review your order carefully — including size, colour, and product details — before completing your purchase. Our product descriptions and images are designed to give you the most accurate representation of each piece.

If you have any questions about a product prior to purchasing, we're happy to help. Please reach out to us at hello@shlokaa.au before placing your order.

Damaged or Incorrect Items In the rare event that your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with your order number and photos of the issue. We will assess each case individually and work to make it right. Thank You!